Insurer record · Marketplace (individual & family) plans only · exited Medicare Advantage

Cigna

27%

of standard prior-authorization requests denied, CY2025 — with no request counts disclosed

Dataset: Prior-authorization postings · payers' own sites · CY2025

Missing the counts See the public-record check →

From the payer’s own CY2025 posting

What Cigna disclosed

Measure	What the insurer reported	Note
Standard requests denied	27%
Expedited requests denied	22%
Appeals won by patients	16%
Average decision time (standard)	3.95 days
Request volumes	Not disclosed

Source · Cigna CMS annual prior-authorization statistics, CY2025

Published: created Mar. 2026
Source note: Captured Jul. 8, 2026.
How to check it: The original public source is linked below. We label the market, year, and known limits beside the number.

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Appeal drafting · free to use

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We do not publish a prewritten statistics block for this payer because the current data cannot be matched cleanly to an individual plan and denial type.

On the record

Also a high claim-denier in the marketplace.

On the separate measure of marketplace claim denials, Cigna denied 21% of in-network claims in 2024 — 3.7 million claims — placing 5th highest of the nineteen largest marketplace parent companies.

Source · KFF analysis of the CMS Transparency in Coverage PUF (2024 plan year)

Published: Mar. 24, 2026
Source note: HealthCare.gov states only; CMS does not audit insurer submissions.
How to check it: The original public source is linked below. We label the market, year, and known limits beside the number.

Open original source ↗

See how these figures are collected, what they can and cannot tell you, and how to request a correction on the methodology page. Compare payers on the rankings page.